Last updated: August 20, 2026

West Valley City is committed to ensuring digital accessibility for all users, including people with disabilities. Our goal is to ensure that residents can access information, participate in City programs and services, and conduct business with the City through our digital platforms regardless of ability or the technology they use.

1. Our Commitment

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which are recognized as the international standard for web accessibility. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments.

2. Accessibility Features

Our website includes the following accessibility features:

  • Text alternatives for non-text content (images, icons, and graphics).
  • Keyboard navigation support.
  • Adjustable text size and responsive layouts.
  • Sufficient color contrast between text and background.
  • Forms designed with accessible labels and instructions.
  • Compatibility with modern screen readers and assistive technologies.

3. Ongoing Efforts

We recognize that accessibility is an ongoing process. Our ongoing accessibility efforts include:

  • Conducting automated accessibility monitoring to identify potential issues.
  • Performing regular manual reviews and content audits to identify issues automated tools may not detect.
  • Reviewing documents, images, videos, links, and other digital content for accessibility.
  • Providing accessibility guidance and training to employees who create and maintain website content.
  • Integrating accessibility into website content creation, design, and procurement processes.
  • Addressing issues identified through monitoring, audits, or feedback from website users.
  • Continuing to evaluate our digital services as accessibility standards, technologies, and best practices evolve.

4. Third-Party Content and Services

Some digital content, applications, and services used by West Valley City are provided by third-party vendors.

As part of our accessibility efforts, the City evaluates the accessibility of third-party technologies and may require vendors to provide documentation regarding the accessibility of their products or services, including Accessibility Conformance Reports (ACRs) or Voluntary Product Accessibility Templates (VPATs).

If you encounter a barrier while using a third-party service accessed through the City's website, please let us know so we can assist you and evaluate the issue.

5. Need help accessing content?

If you experience difficulty accessing content or using a service on our website, West Valley City will make reasonable efforts to provide the information or service in an accessible format or through an accessible alternative in accordance with Title II of the ADA.

Alternative formats may include large print, accessible electronic documents, audio, or other formats appropriate to the request.

To help us respond as quickly and effectively as possible, please provide:

  • The web address (URL) of the page where you encountered the issue.
  • A brief description of the accessibility barrier or problem.
  • The specific information, service, or material you are trying to access.
  • Your preferred alternative format, if applicable.
  • Your email address or phone number if you would like a response.
Email: website@wvc-ut.gov

6. Feedback

We welcome feedback on the accessibility of West Valley City's websites and digital services. Feedback from users helps us identify barriers that may not be detected through automated testing or routine audits and allows us to continually improve access to City information and services. If you encounter an accessibility issue or have suggestions for improving the accessibility of our digital services, please contact the West Valley City Communications Team.

7. Browser Accesibility

Many popular web browsers include built-in accessibility features that can assist with viewing and navigating websites. Accessibility information is available from:

8. PDF Documents

West Valley City is working to improve the accessibility of PDF documents and other downloadable content available through our website. If you encounter a document that is not accessible to you, please contact us. We will work to provide the information in an accessible format or appropriate alternative.

Adobe also provides accessibility information and tools for users who access PDF documents with assistive technology.